If you are interested in a career in retail, fashion or management a customer service assistant job could be the perfect entry-level position for these career pathways. Customer service assistants represent brands, labels and companies on the front line. They assist customers with purchase choices and help them to select suitable items. Most customer service jobs are available in retail.
Tasks
A customer service assistant is responsible for helping customers to choose suitable products. They also sell the benefits and advantages of various products. Some customer service assistants may offer practical tips and advice in relation to how to use products or services.
In addition to the sales side of the job, customer service assistants perform stock take duties, replenish depleted stocks, accept payment, handle cash and deal with customer complaints. Many customer service assistants create displays and demonstrations and tidy the store as needed.
Skills and Abilities
Customer service assistants must be very well presented as they represent the face of the business. They need to possess very strong communication skills in order to sell products to the public. Basic maths skills are useful and strong organisational skills are usually required.
Career Outlook
Job prospects in retail are always strong, however, consumer spending drives staffing levels to a certain extent. For individuals who require flexible working hours, to balance family or study, the career outlook is good. More work is available around popular spending periods such as Christmas. Many people move from customer service positions to management positions. Good leadership skills are essential.
How To Find Work
Most positions in customer service are advertised through online recruitment agencies. If you are interested in finding positions vacant in this industry, you should go to online career sites such as Monster, Career One or Hayes. Many people are able to secure work by finding local retail outlets and enquiring about positions vacant.
